ALCOAST 422/07
COMDTNOTE 5210
SUBJ: SITREP ONE: MISSING PERSONALLY IDENTIFIABLE INFORMATION (PII)
A. COMDT COGARD WASHINGTON DC 141640Z AUG 07/ALCOAST 398/07
1. THE CALL CENTER HOTLINE ESTABLISHED IN REF A IN RESPONSE TO THIS
INCIDENT HAS BEEN EXTENDED THROUGH 07 SEP. THE CALL CENTER MAY BE
REACHED AT 1-888-286-7013, AND ADDITIONAL INFORMATION MAY BE
OBTAINED AT HTTP://WWW.USCG.MIL/DATASECURITY. THE CALL CENTER WILL
CONTINUE TO OPERATE 24/7 UNTIL 2359 EDT ON 07 SEP. THE CALL CENTER
WILL COLLECT PERTINENT INFORMATION AND DIRECT YOUR CONCERNS TO THE
PROPER USCG REPRESENTATIVES WHO WILL ASSIST YOU. AFTER 07 SEP YOU
ARE ENCOURAGED TO CALL THE WORK-LIFE HOTLINE AT 1-800-872-4957, AND
FOLLOW THE PROMPTS TO HAVE YOUR CALL DIRECTED TO A WORK-LIFE
REPRESENTATIVE TO ASSIST YOU WITH THIS PII INCIDENT RESPONSE.
2. THE COMMANDANT HAS MAILED A NOTIFICATION LETTER TO ALL 6,200
INDIVIDUALS WHO WERE INVOLVED WITH THE SPECIAL NEEDS AND FAMILY
ADVOCACY PROGRAM DURING THE PERIOD COVERED BY THESE WORK-LIFE
REPORTS. IF YOU BELIEVE YOU MAY BE AN AFFECTED PARTY AND HAVE NOT
YET RECEIVED A LETTER, YOU ARE ENCOURAGED TO CONTACT THE CALL
CENTER. POTENTIALLY AFFECTED MEMBERS WILL BE PROVIDED WITH IDENTITY
THEFT PROTECTION, CREDIT MONITORING SERVICES (CMS) AND OTHER
SUPPORT AS APPROPRIATE.
3. POTENTIALLY AFFECTED MEMBERS WILL BE RECEIVING A CMS ENROLLMENT
KIT AT YOUR HOME MAILING ADDRESS, AS RECORDED IN DIRECT ACCESS. YOU
ARE ENCOURAGED TO COMPLETE THE ENROLLMENT KIT IN A TIMELY MANNER TO
ENSURE COVERAGE. IT IS THEREFORE CRITICAL THAT MEMBERS ENSURE THAT
THEIR INFORMATION IN DIRECT ACCESS IS CURRENT. LOG INTO
HTTPS://CG.DIRECT-ACCESS.US, COMPLETE THE LOG-ON SCREEN, CLICK ON
SELF-SERVE, EMPLOYEE, VIEW, PERSONAL INFORMATION TO TASKS, HOME AND
MAILING ADDRESS. SCROLL DOWN THE PAGE AND CLICK ON UPDATE OR
CORRECT YOUR CURRENT ADDRESS. MAKE YOUR NECESSARY CHANGES, THEN
CLICK SAVE.
4. THE PERSONAL AND FINANCIAL INTEGRITY OF ALL OUR MEMBERS IS VITAL
AND WE ARE DOING OUR UTMOST TO ENSURE YOU ARE PROTECTED. I AM
COMMITTED TO PROVIDING THE SUPPORT NEEDED TO ADDRESS THIS
SITUATION, AND TO IMPLEMENTING MEASURES TO ENSURE PII IS PROTECTED
IN THE FUTURE. SUPPLEMENTAL INFORMATION RELATED TO THIS PII
RESPONSE EFFORTS WILL BE PERIODICALLY POSTED AT
HTTP://WWW.USCG.MIL/DATASECURITY.
5. COMMANDS SHOULD ENSURE WIDEST DISSEMINATION OF THIS INFORMATION.
6. INTERNET RELEASE IS AUTHORIZED.
7. REAR ADMIRAL CLIFFORD I. PEARSON, ASSISTANT COMMANDANT FOR HUMAN
RESOURCES, SENDS.