If you can't view the Shock & Awe videos discuss it here. Please let us know:

1. Which operating system you are using? Windows XP? Mac OS X?

2. What web browser and version are you using?

3. Where are you viewing the videos from (government facility, military base, home, office)?

4. Are you using any Ad Blockers or internet security software? If so, which ones?

Answering these question will help us find a common denominator between those who are having trouble viewing the videos!

Moved Reply:

I went to several different flash sites with adds and had no problem at all viewing them. Still can't view flash vids from shock and awe..

xp home, sp2,3 norton 03, firefox 2.0 with no-script, window firewall disabled,

Moved Reply:

yeah i think its just their site for me too

quote:

Originally posted by 12890534:
I went to several different flash sites with adds and had no problem at all viewing them. Still can't view flash vids from shock and awe..

xp home, sp2,3 norton 03, firefox 2.0 with no-script, window firewall disabled,

Yes, the problem is likely on our end. It does seem that many of our viewers who can't see the videos have Norton installed. We have tried to replicate this issue by installing Norton on one of our computers, but we are still not able to replicate the issue. We're still investigating and are issueing a patch to the video player this week. Stand by.

quote:

ly

I was able to view videos prior to your changes. I downloaded the viewer which works ok. I am using win 2000, with Norton internet security 2004. I turned off ad blocking with no success in having the videos start. When I request a video all that happens is a screen refresh. I hope that the problem can be reconciled.

whens the patch commming ?

quote:

Originally posted by Tphai:
whens the patch commming ?

We'll have it for testing today (hopefully).

well if you patched it it hasnt worked for me

I have done everything I can think of and everything the form has recomended and nothing not one video will play nothing happens and I sick of it, its been like this for a long time , so what do I do , I want to see some of this stuff, some one help me!!!!!!!!!!!!!!!!!!!!!
I turned off all firewalls pop up blockers all that crap, I reinstalled flash player, and nothing let me know before I destroy my computer from rage!!! josh

quote:

Originally posted by 10960570:
I have done everything I can think of and everything the form has recomended and nothing not one video will play nothing happens and I sick of it, its been like this for a long time , so what do I do , I want to see some of this stuff, some one help me!!!!!!!!!!!!!!!!!!!!!
I turned off all firewalls pop up blockers all that crap, I reinstalled flash player, and nothing let me know before I destroy my computer from rage!!! josh

We understand your frustration and we are frustrated with this problem too. Unfortunately it may be another week before we get the fix implemented. We apologize for the inconvience and appreciate everyone's patience with this matter.

This is the first time I've been back to Military.com in 3 weeks. I'm still unable to view videos since the format change. Since that is the problem, the solution is clear: go back to using WMV format.

I'm using Windows XP and Norton Personal Firewall 2005 with ad-blocking disabled. Videos won't load when I use Firefox 2.0 or IE 6.0 (and I tried disabling the Firefox pop-up blocker just to make sure that wasn't the problem).

I can view Flash videos just fine on Google, Break.com, and YouTube.

Here's a weird twist. I'm one of the people who couldn't view videos on this site even though I could on Google, YouTube, Break.com, etc. I am now able to view videos here on Military.com. What changed on my system? I uninstalled Adobe Acrobat Reader in favor of the Foxit Reader.

Could it be that on some people's systems, Adobe Acrobat Reader is somehow conflicting with the Adobe Flash Player and preventing video playback? Pretty weird, eh?

By the way, my platform is: Windows XP, Mozilla Firefox (although I couldn't view using IE 6.0, either), Adobe Flash Player 9. The Adobe Acrobat Reader version that I uninstalled is 8.0.

quote:

Originally posted by Lambda44:
Here's a weird twist. I'm one of the people who couldn't view videos on this site even though I could on Google, YouTube, Break.com, etc. I am now able to view videos here on Military.com. What changed on my system? I uninstalled Adobe Acrobat Reader in favor of the Foxit Reader.

Could it be that on some people's systems, Adobe Acrobat Reader is somehow conflicting with the Adobe Flash Player and preventing video playback? Pretty weird, eh?

Wow, very intersting Lambda44. We're are still going to try and implement a fix sometime this week (hopefully). Maybe this would make the Adobe Acrobat Reader theory a non-issue. Has anyone else tried to uninstall Adobe Acrobat Reader?

This message has been edited. Last edited by: AGGF,

I have been having trouble viewing for a few weeks also. XP, SP2, firefox 2.0, symantec client security, windows firewall. I just removed acrobat 8.0 and am having no problem viewing now.

i tried removing acrobat nothing happend : (

windows xp, ie, and norton , tried downloading everything still no dice! must be a terrorist plot!

quote:

Originally posted by gillymcbten:
windows xp, ie, and norton , tried downloading everything still no dice! must be a terrorist plot!

Have you tried removing Adobe Acrobat?

I'm using windows xp Windows internet explorer from my home with norton internet 2006. I've tried viewing with norton off and spyware off and still no luck. I've done all the downloads and all the recomendations on your sie and still can't view 95%of videos. I have adobe 6.0 running on the computer. Every once in a while I can view a video that comes on which plays with my quick time viewer. Hope you can fix issue soon.

All I just want to say is that I HATE flash!